IT Helpdesk Services


Dancrai has over 15 years experience providing first and second level telephone and email based helpdesk support for clients. Dancrai helpdesk experience includes IT technical support, business application and end-user support.

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Systems and Reporting

All Dancrai helpdesk requests are logged, given a support Case Id and tracked to ensure SLAs are met.   The case resolution and effort  taken is recorded allowing further analysis to identify how support effort is spent and root causes. 

Activity statements allow clients to see a summary of helpdesk support activity complete, in progress or yet to be actioned. Monthly support statements are sent to Dancrai helpdesk clients detailing each support request, resolution and effort taken to resolve.


Examples of specific helpdesk experience include:

  • First level helpdesk and 1300 number support to over 2000 system users in offices located through out regional and metropolitan NSWhelp
  • Over 13 years experience providing telephone and email based first and second level helpdesk support on behalf of a state government department
  • Help desk assignment to a multi-office consulting services firm including time-zone coverage for international offices
  • Full-time on-site helpdesk support for mid-size corporate customer backed up by our Remote Services Team for support escalation and to support peak periods.


More Information

For more information about our Helpdesk Service or to discuss how we might be able to customise our services to suit your organisation please contact us:

1300 30 82 30

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